Tap FAQs

• How do I access your free support?

  To make use of our 24/7 free support, simply click the blue question mark button from within your Tap dashboard.

• What does upgrading a site do?

  Upgrading a site allows you to use a custom domain name with your Tap site, lets you use SFTP to transfer files to and from the server and provides more local disk space. We call upgraded sites 'Tap Pro Sites'.

• How do I upgrade a site?

  Go to the 'My Sites' page within your Tap Dashboard. Here you will see all of the sites you have created with Tap. To upgrade a site click the Blue 'Upgrade' button on the site you wish to upgrade, a dropdown window will appear asking for your custom domain name. To proceed enter your custom domain and click next. Then enter your payment details and click 'Submit Payment'. Tap will then give you an IP address to change your domain name's A record to. This can be done in the DNS zone editor of the website you used to purchase your domain name. Once you have changed the A records of your custom domain, ask Tap to 'check again' from the same upgrade dropdown. If the A record has been changed correctly you can click 'Finish Upgrade' to complete the upgrade and change your site to your custom domain.

• How do I change my account details?

  To change your account details click the 'My Account' tab at the top of your dashboard. Here you'll be able to see your existing details, as well as the option to update your email address at the bottom of the page. To update your email address simply enter your new address and existing password and click 'Update My Email'

• How do I add a new site?

  To add a new site, go to the 'My Sites' section within your Dashboard. Click the 'Add New Site' button, you'll then be taken to a new page titled 'Add Site'. Add your site's details including your Tap URL and site name. You will also need to create a WordPress username and password that will allow you to access your site's admin page. Finally click the 'Create My Site' button and your site will be created in seconds!

• How do I remove a site?

  To remove a site, simply go to the 'My Sites' section within your Dashboard and click the red 'X' on the site you wish to remove. A confirmation message will appear (this prevents any accidental removals). If you want to remove the site click 'Yes, Delete It' and your site will be removed.

• How do I disable plugins and themes?

  To disable your plugins, go to the 'My Sites' section within your Tap Dashboard. Here you'll see a list of all of the sites you have created with Tap. Click on the grey cog icon to the right of the chosen site, a menu will appear with the option to 'Disable Plugins' – select this option. A confirmation message will appear, click 'Yes, Disable My Plugins!' to finalise the process or 'Cancel' if you wish to go back. To disable a site's theme repeat this process, however select 'Disable Theme' under the site menu, then confirm this action by clicking 'Yes, Disable My Theme!' or 'Cancel' if you wish to go back.

• How do I access my WordPress admin page?

  To access your WordPress admin page, go to the 'My Sites' section within your Tap Dashboard. Here you'll see a list of all of the sites you have created with Tap. Click on the grey cog icon to the right of the chosen site, a menu will appear – select 'WordPress admin' from the menu. Next you will be taken to the WordPress login page. Here you will need to enter the WordPress username and password you chose when creating the site. Once you have entered your details, click 'Log In' and you will be taken to your site's admin page.

• How do I access my site?

  To access any of your sites created with Tap, go to the 'My Sites' section within your Tap Dashboard. Here you'll see a list of all of your sites. Under the site name is the site URL (the Blue text). Click on your site URL to visit your site. If you wish to make adjustments to your site you will need to access your site's admin page, see “How do I access my WordPress admin page?” to find out how to access your admin page.

• Can I use SFTP?

  Yes, SFTP is a feature you can unlock by upgrading your site. Once upgraded, go to your account section to set up your SFTP password.

• Do you provide SSL?

  All of our free Tap sites use shared SSL. To enable this simply change your site URL in the WordPress admin dashboard to include 'https://' at the start instead of 'http://'. For custom domains we plan to introduce free SSL with all upgrades really soon but for now let us know if you want SSL on your upgraded sites and we will install it for you.

• How do I access my database?

  We're working hard on introducing new features as quickly as possible and a Tap version of phpMyAdmin is top of the list. This feature should be with you all soon but in the meantime if you require any database changes, just give us a shout and we can do it for you.

• I've updated my site but I'm not seeing the changes.

  If you've made changes to your site but the changes aren't showing, it is probably because we enable NGINX caching on every site to make it faster for your visitors. If this is causing problems just let us know and we can turn it off for you.

• How do I cancel my subscription?

  To cancel your account simply email hello@thisistap.com and we'll cancel it for you.

• How do I migrate my site to Tap?

  We're working on a more automated migration process, however, in the meantime we're happy to perform migrations for you free of charge. All you need to do is sign up to Tap, create a free site and then upgrade it. Follow the process and change your A record for the domain you want to use. Please also send a copy of your existing database in sql format and a zip file of your site's wp-content folder to hello@thisistap.com.